Return, Refund and Order Cancellation Policy

Order Cancellation and Amendment Policy

We process and dispatch all orders very quickly, so we cannot guarantee changes or cancellations once an order has been placed.

If you'd like to amend or cancel your order: please contact our customer service team as soon as possible by email at contact@dolcenida.com.

We'll do our best to amend or cancel your order if it hasn't yet been processed by our warehouse.

To speed up the handling of your request, please use "Cancel order" as the email subject line and include your full name and order number in the message.

Return and Refund Policy

If your order has already been dispatched, don't worry — you can still return the item for a refund in line with the conditions below.

Our refund policy is valid for 30 days. If more than 30 days have passed since your purchase was delivered, we're unfortunately unable to offer a refund or exchange.

To be accepted for a return, items must be unused and in their original packaging. The shipping label on the parcel must also be present and undamaged.

For hygiene reasons, we cannot accept returns if the product has been used.

Other non-returnable items:

• Gift cards
• Ebooks

To complete your return, you'll need to provide a receipt or proof of purchase.

Refunds (if applicable)

Once we've received and inspected your returned item, we'll send you an email confirming receipt. We'll also let you know whether your refund request has been approved or declined.

If approved, your refund will be processed and the amount automatically credited to your credit card or original method of payment within one week.

Shipping costs are only refundable if the order is cancelled before the parcel has been dispatched.

Late or missing refunds:

• Check your bank account again
• Contact your bank
• Processing usually takes 7–14 working days

If you've done all of the above and still haven't received your refund, please contact us at contact@dolcenida.com.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first. Then contact your credit card issuer, as it can take some time for a refund to be officially posted. Next, contact your bank. There's often processing time involved before a refund is reflected.

If you still haven't received your refund after completing all of these steps, please contact us at contact@dolcenida.com.

Sale Items (if applicable)

Refunds only apply to full-priced items. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item in this case, please email us at contact@dolcenida.com.

Shipping

To return a product, you must contact us by email at contact@dolcenida.com; we'll then provide you with the procedure to follow and the address of our warehouse able to receive returned parcels.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. You are responsible for paying for your own shipping costs when returning your item.

Returned items remain your responsibility until they reach us.

If you're shipping an item worth over £50, we recommend using a trackable shipping service or purchasing shipping insurance.

We can't guarantee that we will receive your returned item.