Privacy Policy

SECTION 1 – PERSONAL DATA WE COLLECT

When you make a purchase from our store, we collect the personal data you provide during the purchasing process, such as your name, address and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which gives us further information about the browser and operating system you're using.

Email marketing (if applicable): with your consent, we may send you emails about our store, new products and other updates.

SMS marketing (if applicable): by providing your phone number at checkout, you agree to receive text messages (for order tracking and abandoned cart recovery) as well as promotional offers. Text messages are sent up to 4 times a month. You can unsubscribe at any time by texting STOP.

SECTION 2 – CONSENT

How do we obtain your consent?

When you provide us with personal data to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we assume that you consent to our collecting and using it only for that specific purpose.

If we ask for your personal data for a different reason, such as marketing, we'll ask you directly for your express consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If, after opting in, you change your mind, you may withdraw your consent for us to contact you, collect or publish your data, at any time, by contacting us at contact@dolcenida.com.

SECTION 3 – DISCLOSURE

We may disclose your personal data if required to do so by law or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It's encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you can also read Shopify's Terms of Service or Privacy Statement.

SECTION 5 – THIRD-PARTY SERVICES

In general, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we're required to provide to them for your purchase-related transactions.

We recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

Please remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you choose to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party website or application, you're no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We're not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to make sure it's not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, that information is encrypted using SSL and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here's a list of cookies that we use. We've listed them here so you can choose whether you want to opt out of cookies or not.

_session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc.). _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider's internal stats tracker to record the number of visits. _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, stores information about the contents of your cart. _secure_session_id, unique token, sessional. storefront_digest, unique token, indefinite, if the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you're at least the age of majority in your state or province of residence, or that you're the age of majority in your state or province of residence and you've given us your consent to allow any of your minor dependants to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we'll notify you here that it has been updated, so you're aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you'd like to: access, correct, amend or delete any personal data we hold about you, register a complaint, or simply want more information, contact our Data Protection Officer at contact@dolcenida.com.