Shipping and Return Policy

Returns and Exchanges

At DOLCENIDA, we do our best to make our product descriptions as detailed as possible, so you don't get any surprises when receiving our products. It's important to us that our customers know exactly what they're ordering.

Order Cancellation Policy

We're proud of our ability to process all orders placed on our site quickly. Most orders are processed within 12 hours. If, for any reason, you'd like to cancel your order, please email us at contact@dolcenida.com as soon as possible.

Most in-stock products are processed and/or dispatched within 12 hours, so it's essential that you contact us within this timeframe so we can try to cancel your order before it's processed and/or dispatched. Cancellation requests can't be taken into account if the order has already been processed.

Address Errors

It's your responsibility to check that your address is correct and to contact us very quickly to let us know of any changes needed. Changes are only possible if your order hasn't yet been processed.

We can't be held responsible for incorrect delivery information. We're also not responsible for orders that are refused or undelivered (unreachable addresses, incomplete addresses, etc.). In these cases, parcels may be returned to us, but not always.

If your order is returned to us by the courier, we'll offer you, at your choice, a refund of your order minus shipping costs, or a re-delivery.

You're not entitled to a re-delivery or a refund of your order until the parcel has been received back by the courier.

Return Policy

We accept returns for any reason! Whether it's due to dissatisfaction or simply a change of mind. Our return policy is valid for 14 days from the moment you receive your product. If, for any reason, you're not satisfied, simply fill out this return form. Sign it and send it along with your parcel to the address we'll provide when you contact our customer service team.